Problem Statement

The Nespresso brand is well known for its quality and convenience. But, the customer support web page has several problems that contradict the company’s values.

In my opinion, the challenge is to offer the same level of quality on the customer support page as the user finds in the rest of the site and in the relationship channels with the company.


How can we make a support page reflecting Nespresso’s quality and brand values because the current experience hurts the user’s satisfaction and the perception of the company?